Frequently Asked Questions

Quick answers to common questions about TryPoint.

General

Will TryPoint slow down my website?
No. TryPoint adds a lightweight button to your product pages. The AI processing only starts when a shopper clicks the button, so your page load speed stays unaffected. The try-on itself generates in seconds using Google's cloud-based AI.

Does TryPoint work with all Shopify themes?
Yes. TryPoint integrates through Shopify's App Blocks, which work with all modern themes. For older themes that do not support App Blocks, you can add TryPoint using a custom code block. The try-on button style is customizable to match your store's design.

Can I use TryPoint with VideoPoint?
Yes. TryPoint integrates with VideoPoint, the shoppable video app. You can turn your best try-on images into shoppable videos and embed them on your store. A VideoPoint subscription is required for the shoppable video features.

Try-on experience

What types of clothing work with TryPoint?
Tops, dresses, swimwear, outerwear, and most upper-body garments. The AI handles a range of styles, from fitted pieces to loose, flowing fabrics. Even challenging items like bikinis and open-front garments produce natural-looking results. Back-view try-on is also supported.

How accurate is the virtual try-on?
TryPoint uses Google's latest virtual try-on models. The AI preserves garment details like prints, logos, stitching, and texture. It adapts to the shopper's body shape and pose. Results depend on photo quality: clear, well-lit photos against a plain background produce the best output.

What photo do shoppers need?
A clear, well-lit photo of themselves against a simple background. Standard smartphone photos work. Photos up to 10 MB are supported.

Business impact

How can TryPoint increase my conversion rate?
Shoppers who see a product on themselves are more confident in their purchase. Industry data shows virtual try-on can increase conversion rates by up to 30% and reduce cart abandonment. Your results depend on product category, traffic, and button placement.

Can TryPoint help reduce returns?
Yes. When shoppers visualize fit and look before buying, they make more informed decisions. Retailers using virtual try-on report return rate reductions of 20-30% across apparel categories.

Account

Is there a free trial?
Yes. The free plan includes 20 try-ons so you can test the experience. Paid plans also include a 7-day free trial.

Can I cancel anytime?
Yes. Cancel, downgrade, or upgrade from your Shopify account at any time. No long-term contracts. All charges are billed in USD every 30 days.

What support is available?
Email support on all plans. Chat support on Basic and above. 24/7 chat support plus a dedicated Slack channel on Grow. All paid plans include an onboarding call.